Terms and Conditions
Delivery and Returns
Delivery Prices – Mainland UK
- Minimum charge £18.00 — Standard 2–3 day service.
- Minimum charge £22.00 — Next day service.
- Pallets — quoted on request.
Delivery Outside Mainland UK / The Highlands
- Quoted on request.
Delivery Prices – Ireland and Southern Ireland
- Minimum charge £24.95 for a single package.
- Pallets — quote on request.
Loss or Damage in Transit
No liability in respect of goods lost or damaged in transit will attach to KBL Solutions unless:
- Goods damaged in transit can only be replaced if signed for as 'Damaged'. All products should be checked before signing for them. All items with visible damage to the outer packaging should be signed for as damaged.
- In the case of the whole consignment failing to arrive, KBL Solutions is notified within 2 days of dispatch.
- KBL Solutions liability in respect of goods lost or damaged in transit is limited to repair, or at its discretion, replacement of any such goods or materials.
- Stock products can be returned for restocking at the discretion of KBL Solutions and if the product and packaging are in a resalable condition. Return postage to be paid in full by the Customer.
- Items that have been manufactured to order cannot be returned.
Warranty
- We warrant that the goods will correspond with the specification and will be free from defects caused by faulty materials or workmanship for a period of one year unless otherwise stated.
- We do not warrant that goods will be fit for any purpose. Please check the specification meets the proposed application.
Privacy Policy
KBL Solutions is committed to protecting the information of its customers, thus ensuring your privacy is protected. This policy outlines the collection and use of customer information within our site, and the measures we have in place to secure your privacy.
When you enquire about products supplied by KBL Solutions you may be required to supply personal details, including name, telephone number, email and address. These personal details will not be used for marketing purposes.
This information will not be provided to any third party without your written approval. We use software that analyses information and statistics to assist us in judging the effectiveness of our site. This information will not contain any details that can be used to identify you.
Security
The Internet is not a secure medium but KBL Solutions takes every possible measure to protect your identity and details. We have in place the appropriate managerial, physical and electronic barriers protecting your personal details.
Cookies
KBL Solutions website uses cookies. A cookie is a message given to your web browser by our web server. Your browser stores the message in a small text file. The message is then sent back to our server each time you request a page from our site.
In using KBL Solutions website you agree to the collection and use of information as outlined in this policy.
Prices
- Any prices quoted are valid for 15 days from the date of the quotation unless otherwise stated.
- All prices are subject to Value Added Tax at the standard rate.
- All prices exclude delivery unless otherwise stated.
Payment Terms
- Non-account customers: payment is required in full prior to the goods being dispatched.
- Credit account customers only: our terms are net 30 days from the date on invoice.
- Credit accounts are awarded subject to completion and approval of a credit account application form and are offered at the discretion of KBL Solutions.